How long does Shoctec need to prepare and ship my order?

The majority of paid orders that arrive before 12:00 pm are sent out in the same day. However, due to the complexity of the logistical system of combining several warehouses, on occasions certain orders can be delayed 24/48 h.

The delivery period will depend on the selected carrier and the country of destination.

To which countries can I send my orders?

Shoctec can send to almost any country in the world, although our most competitive prices are for deliveries to Europe thanks to free movement without borders and the possibility to make overland shipments (avoiding high air transportation costs). So we urge you to Contact us for prices if unsure.

What are the shopping costs and the delivery time?

You can estimate the shipping costs and the delivery time yourself on the shopping cart page by using the Calculate Shipping tool or read through our Delivery Information Page

1. Processing time is usually 1-2 business days: During this period, we do strict Fraud checks on the payment details and quality checks on the items then get them carefully packed. Items will have estimated delivery times shown with in description if processing times is longer than 1-2 business days

2. Sometimes the item in your order is really a hot seller and it may be just sold out at that time. It will take us 1-2 more days to get it available in stock again. In this case, The processing time will be 3 business days.

3. We then pass to our selected courier who will ship to your address. This usually take 2 to 5 days depending on date and location.

4. If after 10 days you have not received your order or an email confirmation - Please contact us stating your order number on the contact form or email us directly at hello@shoctec.ie

Why has my Order been cancelled

There are a number of reasons why we cancel an entire order. The most common reason is because the billing address details provided by the customer do not match the details that the customer's bank has on record for them. 
Please make sure that that the billing address you provide is the address that the card is registered to. Once an order has been cancelled it cannot be reactivated. Please place a new order making sure all address details are correct. 

Does Shoctec offer package tracking?

Yes in nearly all cases, you can track any package and check the ID tracking number in your My Account Page

What is included in the shipping charges?

The shipping charges include:

  • Suitable packaging (cardboard boxes, bubble wrap, inner protection, etc.)
  • Transportation
  • Insurance
  • Customs clearance at origin ( If any )

What happens if you do not collect an order?

When an order is not collected by the consignee, it will be returned to our warehouse. Once we have received it, it will be processed by the Technical Support team and passed on to the Administration Department for the refund to be processed.

The order shipment and the return to the warehouse entail transportation expenses, which the company or person who placed the order must pay for. Consequently, you will receive a payment corresponding to the order return minus the two-way delivery expenses.

This process may take up to 4 weeks.

What happens if you notice that you need to make a change after placing an order?

In case you need to change some particular detail of the shipping or invoicing addresses, it can be changed if the order has not been shipped yet. We could take 24hrs to process your order so there can be time to make an adjustment. In the rest of the cases, the solution is to cancel the order and place a new one. A few days later, Shoctec will refund the cancelled order. However, we kindly ask you to call or Contact us explaining what has happened. Our team will try to answer back as soon as possible


My order has been cancelled but it appears that I have still been charged?

Once you have entered your payment details your bank will place an authorization against that full order amount in your account. This will show as a pending amount on your statement but will not actually be taken by shoctec.

As soon as we cancel an order we automatically send information to your bank to ask them to release any outstanding authorization. This process will take up to 5 days depending on your bank's procedures. This is a process called 'Shadowing' For orders placed from overseas this may take longer. Please contact your bank for details.

What is included in the shipping charges for deliveries outside the European Union or The Canary Islands, Ceuta and Melilla?

In the case of deliveries outside the European Union or to the Canary Islands, Ceuta and Melilla, customs charges at destination or other taxes (duties) are not included. If they are applicable, the consignee will be responsible for paying them, as well as all import expenses and taxes generated at the customs of destination, whether the products are actually delivered or the consignee does not accept them. We will make every effort to deliver the orders in the shortest time possible, but you need to take into account the regulations of the country of destination for importing the ordered items as BigBuy will not be held responsible for them nor the effects caused by strikes, armed conflicts or other circumstances beyond its control. BigBuy will not be held responsible for customs clearance delays or if the local authorities decide to confiscate any element contained in the shipment.

How long is the guarantee period?

We are committed to offering the highest quality and the best guarantee to our customers. All our products have 12 month up to 2-year guarantee from the time of delivery in compliance with the law excluding items not from our EU warehouses and sourced from out side the EU,These items are marked as China/USA Sourced and are not included in the above guarantee. These have a 6 month to 1-year guarantee.

What is not included in the guarantee?

- Defects caused by negligence, hits, misuse, tampering, wrong voltage or installation, or wear and tear, are not included.
- In the case of computer products, the guarantee does not cover virus removal, software recovery for this reason or hard disk re installation after formatting.

The guarantee will be void:

- If any detail of the guarantee or the proof of purchase is modified, altered or replaced; and/or
- If the identification number or the guaranteed product is tampered with or repaired without prior authorization by the Technical Service.

Guarantee claims

For those incidents that warrant the use of the guarantee: repair, replacement of the item, reduction or return will be selected within the legally established terms. To make use of the guarantee, it is necessary to present the proof of purchase and contact Customer Support via the Contact Area.

I want to return my item!

Consumers have 30 days to exercise their right. The return shipping will be the responsibility of the customer for the return of the goods to us this includes any shipping fees. We will reimburse the customer the full amount of the purchase including the delivery of the item. We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange, We are only able to exchange items for the same product. Under no circumstance will we accept packages sent to our warehouse with carriage due.

What can I do in case of an incident?

Possible situations:

Incidents within 24/48 hours of delivery with signs of damaged package

All our products leave the warehouse with the packaging in perfect condition. If you the  customer detect any damage on delivery, it is INDISPENSABLE that you state it clearly on the dispatch note of the courier company indicating for instance ‘PACKAGE VISIBLY DAMAGED.’ 

If you inform us of an incident within 24 hours of delivery attaching the scanned dispatch note, we can use this document to claim on the shipper's insurance and replace the damaged product with a new one once the incident has been solved.

Incidents between 48 hours and 14 days of delivery

We at Shoctec are responsible for providing the necessary support to resolve any issue relating to a defective product, packaging or any fault detected.

You the Customer will need to do your bit as well to resolve the issue and this includes taking photos of the incident and sending the product for an on-site check in our facilities. We will then asses the product and deem if a new product or a refund will be sent.

We must verify that all products that are collected are truly defective. It is very common for customers to complain about products which do not really have any real problem. 

Wrong product drop shipped to the customer

We will accept the replacement of wrong products. Shoctec will pay for the shipping expenses as long as we are informed of the incident within 48 hours of delivery, except if Shoctec decides to refund the value of the product instead.

Guarantee - Technical support after 14 days of delivery

Nearly all products have a 2-year guarantee offered by the manufacturer from the date of delivery except in the case of perishable products or health and hygiene products. Defects caused by negligence, hits, misuse or tampering, wrong voltage or installation, or wear and tear, are not included. In the case of IT products, the guarantee does not cover virus removal, program restoration or disc re-installation. In the case of incidents where a claim on the guarantee is justified, the product will be repaired, replaced, returned, or have its price reduced, in compliance with the law.

The guarantee will be void:

- If any detail of the guarantee or the proof of purchase is modified, altered or replaced; and/or
- If the identification number or the guaranteed product is tampered with or repaired without prior authorisation by the Technical Service.

To make use of the guarantee, you should contact us via the Contact Area, indicating:

- Shoctec order number
- Product description
- Description of the product's problem
- Attached photos in the case of visible damage

Each case will be dealt with individually and you will be given the technical service address of each manufacturer for your country or the place where you the customer must send the product and accessories (with prepaid expenses). It is compulsory to include a copy of the sale's invoice in the package, the Technical Support form given by us and the description of the detected problem.

In which cases will Shoctec not refund 100% of the product's value?

- If the product has clear signs of misuse, unjustified damage or arrives in bad condition; 
- If the product is returned without the packaging, with a damaged packaging, or with transport labels that make the packaging unusable - 50% of the product's value will be discounted; and 
- If the product is returned with missing parts or accessories, or if the incident description is not real - the product will not be refunded.
Very important: No refund will be made for products returned to Shoctec that are not faulty or whose incident description is not real. They will be stored in our warehouse and you will receive a notice. You will have 7 days of receiving the notice to confirm if you want the products to be returned to you after paying for the shipping costs. If we do not receive any confirmation or payment within 7 days, the products will be destroyed in a recycling centre or redistributed and Shoctec will not accept any claim for the products under any circumstances.